Customer Success Practice

Ensuring Your Technology Investment Delivers Continuous Business Value

At NetSec & Cisco Integrators, we believe: Delivery is not the end—success is just the beginning.

We don’t just deliver technology solutions—we strive to be your trusted long-term technology partner. Through our Customer Success Practice, we help you maximize the return on your technology investment and drive sustainable business growth.

Our Commitment

We go beyond project delivery. We are committed to the stable operation, optimal utilization, and future scalability of your systems.

With a dedicated Customer Success Manager (CSM), proactive support, and continuous value tracking, we ensure your network, security, collaboration, and data center solutions consistently empower your business.

The Customer Success Journey

A Four-Stage Model—Guiding You from Deployment to Long-Term Value Realization

• Connect: Kick off your success journey with an onboarding session within 7 days post-deployment.

• Assess: Monitor technology adoption, conduct system health checks, and deliver optimization recommendations.

• Plan: Co-create a 90/180/365-day success roadmap aligned with your business goals.

• Engage: Maintain ongoing collaboration through Quarterly Business Reviews (QBRs), training, and alert services.

The Four Pillars of Success

✅ 1. Dedicated Customer Success Manager (CSM)
Every customer is assigned a technically skilled Customer Success Manager—their primary point of contact at NetSec & Cisco Integrators.

• Acts as your strategic advisor and single point of coordination

• Aligns delivery, support, and sales teams to your needs

• Conducts regular check-ins to understand your business goals and challenges

• Drives issue resolution and continuous service improvement

✅ 2. Proactive Support & Health Checks
We use automated monitoring and scheduled technical assessments to identify risks early and optimize system performance before issues arise.

• Bi-annual system health assessments

• Quarterly Business Reviews (QBRs): Evaluate performance and plan next steps

• Security policy and configuration compliance audits

✅ 3. Continuous Enablement & Training
Technology value is realized through usage. We offer tailored training and best practice guidance to help your team master system capabilities and boost productivity.

• Administrator training & user workshops

• New feature adoption programs

• On-demand video library and knowledge base access

✅ 4. Renewal & Expansion Support
We’re focused on long-term partnerships. A dedicated Renewal Manager (RM) engages early in the renewal cycle to assess expansion opportunities and ensure smooth upgrades—avoiding service disruption.

• Proactive renewal outreach before contract expiry

• Recommendations for add-ons and technology evolution

• Streamlined processes for seamless transitions

Why Choose Our Customer Success Service?

• Value-Driven: We align technology with your business outcomes

• Technically Expert: Our CSM team holds certifications including Customer Success Manager Specialist and Renewal Manager from Cisco

• Data-Informed: Success is measured through health scores, usage metrics, and Net Promoter Score (NPS)

Customer Testimonials

“Since being assigned a dedicated CSM, our network stability has improved by 40%, and issue response times have significantly decreased.”
— IT Director, Financial Services Client

“The quarterly business reviews helped us uncover multiple optimization opportunities—truly bridging the gap between technology and business.”
— Digital Transformation Director, Manufacturing Enterprise

Get Started with Customer Success

We’d love to connect and show you how our Customer Success Practice can transform your technology experience.

Contact Us: 400-650-1886  |  service@net-sec.com.cn

Empowering your success—beyond deployment, beyond technology.