Background

With the rapid development of science and technology today, the business development of enterprises depends more and more on IT systems. Modern IT products and equipment updates emerge in an endless stream, brands, models and varieties, involving multi-manufacturer, multi-technical capability support. Once a fault occurs, the normal office will stagnate, and even the business will be affected, resulting in significant losses. Therefore, enterprises need to buy insurance for these IT equipment to ensure that the equipment is repaired and troubleshooting in time to ensure the smooth progress of business.

Description

The user's network equipment is faced with the problem of renewal after the original manufacturer's maintenance expires for the first time. Buying the original renewal service is an option, but it is expensive. At the same time, because it involves multi-brand equipment, it needs to coordinate with many original equipment manufacturers, and the workload is large and cumbersome. As a result, third-party maintenance services have gradually entered the market stage and risen rapidly. Netsecurity follows the market trend and launches the Hardware Warranty Service (RMA).

Hardware warranty service means that if the customer's hardware fails during the warranty period/service period, the network security network will be responsible for replacing the customer's bad parts. After receiving the bad parts report, we will complete the hardware warranty and replacement according to the agreed SLA according to the equipment manufacturer's warranty operation process.

The network security network can provide 7*24*4 RMA services covering 21 cities across the country through its self-built spare parts warehouse. Network security network hardware equipment covers Cisco, juniper, Huawei, H3C, F5, IBM, NetApp and other manufacturers of equipment, from network equipment, storage equipment to servers and small machines, to fully meet the customer's hardware warranty needs.