Description

In case of network failure, customers can dial the 400\800 Technical support hotline of Netsecurity 7*24 or send a request email to the email address of TAC (Technical Assistance Center) Technical Center tac@net-sec.com.cn. You can get network security direct, fast, efficient remote technical support services.

Value

TAC technical support services have the following characteristics:

● Strong technical force

Network security remote technical support services by the network security TAC technical center team is responsible for, all team members have professional technical certifications, such as Cisco CCIE R&S, Cisco CCIE security, Cisco CCIE wireless, Huawei HCIE, Huasan H3CSE and other manufacturers certification. In the process of remote technical service, technical personnel through their excellent professional knowledge, combined with rich work experience and a huge knowledge base system of network security, can accurately locate customer network faults and quickly solve customer network problems.

● Flexible communication mode

TAC support services are not limited to the use of traditional telephone, mail, fax, online support, but also the use of remote login, remote management to provide more direct support to customers. Through this six-in-one support model, customers can choose the right support mode based on the urgency of the problem, the complexity of the problem, and the communication preference.

● Reasonable upgrade mechanism

TAC technical engineers will classify customer faults according to the degree of urgency during remote processing. Each type of fault has a specified time to propose a solution. If the customer's fault fails to come up with a reasonable solution within the specified time, the system will be upgraded to the department manager and general manager according to the corresponding upgrade mechanism matrix. Through a reasonable upgrade mechanism, the service quality of customers can be effectively guaranteed and the service experience of customers can be improved.